Trusted by 7560+ Customers

About Us

The Most Trusted Name in Plumbing, Heating, AC & Electrical in Charleston & Beyond

Neighbors Serving Neighbors. Built on Experience and Focused on You.

Here at Preferred Home Services, we’re proud to have earned a reputation as one of Charleston’s top plumbing and HVAC companies, and we take our commitment to our customers seriously. We believe that happy team members lead to happy customers and that every call and every customer matters. When you reach out to us for routine plumbing services, electrical repair, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!

Real Clients with Real Results.

What makes Preferred Home Services the best choice for your home’s plumbing or HVAC needs? Simple—check our reviews on Facebook, Yelp and Google! We are the highest rated home service company with the most positive customer reviews in the Charleston area. When choosing a heating, AC, or plumbing company, there’s no better way to know you’re getting the best service than real life customer feedback.

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Credibility You Can trust Across Every Platform

What Can You Expect From Our Team?

Most Trusted

We have earned the trust of over 50K customers and have the most 5-star reviews of any Home Service Company.

Most Experienced

Our team stands on the heritage of 4 generations of industry leadership.

Most Convenient

We know that plumbing and HVAC issues are not fun or enjoyable, so from the moment you call, you will be greeted by a friendly and professional office member who will treat you with care and empathy. One call can solve all your home service needs – fast!

Our Level of Passion and Care

You won’t find another company that cares about you as an individual and values your property the way we do. We treat you and your home with the utmost respect, and our technicians and plumbers are extensively trained to provide the best services for your needs.

Our Willingness to Be Held Accountable

That’s right—a contractor that wants to be held accountable! We operate with a 100% satisfaction guarantee. If for whatever reason you are not satisfied with your service, please reach out to the office and speak to a manager and we will do what we can to make it right!

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we’re hiring!

At Preferred Home Services, we prioritize not only happy customers, but happy employees, too. Enjoy competitive pay and benefits when you join our team!

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WHY CHOOSE PREFERRED

Emergency Service When You Need It

We're here for you, even during unexpected situations

Transparent Pricing & Flexible Financing

No surprises, just clear costs and options that work for you

Fast, Local, and Reliable

Serving your neighborhood with speed and care

Friendly, Courteous Technicians

Our team treats your home like their own

Loved by Our Customers

Highly rated for quality, professionalism, and service

Trusted, Convenient, Experienced

A team you can count on, every time

READY TO EXPERIENCE
THE DIFFERENCE?

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843-405-3601

TESTIMONIALS

Hear From Our Satisfied Customers

4.8 Google Rating

Chandria Maze

2 days ago

At the last minute, my air went out!. We called Preferred Home Services and they were there within 2 hours. He repaired it super fast. I am forever grateful.

Teresa Bennett

2 days ago

Preferred Home Services was a great experience for us. The company was very responsive and communicated well. Our technician, Joe, was knowledgeable and friendly and solved our issue promptly. We will use them again.

John Harmon

2 days ago

Always style and grace!

Matt Hulse

2 days ago

Drew took incredible care of us. He took a look at our HVAC when we were having some cooling issues and was able to diagnose the problem quickly. Thankfully it was an easy fix that didn't cost a thing! It's so nice to know that there are helpful and reliable people in this business still. It's just an added bonus that he's an incredibly kind person. We're going to ask for him specifically if we have any issues in the future! Thanks Drew!!

Marilyn Lyren

2 days ago

Our experience as always with your company has been excellent. Dylan Steger was polite and most respectful of our residence. He and his partner were so efficient and repaired all of the electrical plugs in the house. I have one suggestion perhaps you could purchase those.Hand held portable vacuum. Then they could clean up the powder and stuff that drops onto the carpet floor. That would set you way above anybody else. Thank you so much for listening. Please tell him how much we appreciated his work. OK

Sean Shrum

2 days ago

Garrett was very professional and very thorough and explained everything he did and what was recommended. I highly recommend Preferred Home Services for any of your HVAC needs

Matt Cannon

2 days ago

Preferred is a great company to work with. I have used them multiple times with positive results. The staff are friendly and professional. They let you know exactly who is coming to perform the work. Darian did a wonderful job. He completed the task as intended and was respectful of my home and my time. I will definitely be using them again if needed in the future.

Kathy Powell

2 days ago

Nick was neat, tidy, and efficient in repairing the toilet leak and resetting the toilet. I appreciate that he used disinfectant.

ola tackett

3 days ago

Joe N. Is the best plumber I have ever had! He was very personable and professional! He started by going over the agenda for the visit to ensure that all expectations were managed and there would be no surprises during our appointment. He flushed my tankless water heater making some plumbing related suggestions to help me save money by mitigating future repairs by changing some of the things we do in our home. He ensured that the work area was cleaned up after work was complete and even provided me plumbing related options to make my home better, save money, and improve my overall quality of life making sure I was aware of available financing for any needed repairs or enhancements that I may be interested in if needed. He never came across like he was selling me something. He just wanted to be there for what we needed! He even let me know that Preferred is a whole home service company offering hvac and electrical servicing as well! I will only have Joe N. take care of our families plumbing needs and Preferred for any other home services from now on!

Laurence Mudge

3 days ago

Chris Crawford was an excellent technician

Darlene Skusa

3 days ago

I called preferred home services due to our digital HVAC board was dead. My husband found it was the battery that caused the board to go out. We informed our technician, Danny, of this when he arrived. He reset the board and proceeded to check the in and outside of our house. Danny took pictures of everything and sat down with us to explain what he found. Danny was professional, friendly, theral, informative and just a nice guy. We were not happy about the result of this inspection due to finances. Danny gave us a written report of 3 ways to choose from so we have an idea of the cost. We appreciated Danny coming the same day I called.

Blondell Kidd

3 days ago

The service rep was very courteous and professional.

Jim Burton

3 days ago

Chris was prompt and did an amazing job. Would highly recommend Preferred Home Services. Thanks again Chris.

Daniel Callaway

3 days ago

Second time using them in a month, this time for water heater maintenance. Felix came in was fast, clear, and professional. Caught the special for the service as well, which got us a deal.