Privacy Policy

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Preferred Home Services, may collect from you, and how it is used. By using our website,, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.


We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.


We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.


This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (843) 405-3601 or via mail Attn: Privacy Officer, 4214 Domino Avenue, Suite A, North Charleston, SC 29405.

Giveaway Policies

Sweepstakes Terms and Conditions


Promotion Description: By participating in a Sweepstakes on (“Blog”), each entrant unconditionally accepts and agrees to comply with and abide by these Official Rules and the decisions of Preferred Home Services, LLC (“Sponsor”), 4214 Domino Ave. Suite A., North Charleston, SC 29405, which shall be final and binding in all respects. Sponsor is responsible for the collection, submission or processing of entries and the overall administration of the giveaway. Entrants should look solely to Sponsor with any questions, comments or problems related to the Sweepstakes.

Eligibility: Open to legal residents of the U.S. who are physically located in the U.S. or the District of Columbia, age 18 or older. Proof of residency and age may be required. Sponsor and its parents, affiliates, sales representatives, advertising and promotion agencies, clients and each of their respective members, officers, directors, employees and contractors (including participating bloggers but with the exception of contributors) (collectively, the “Promotion Entities”), and members of their immediate families and/or persons living in the same household as such persons, are ineligible to enter the Sweepstakes or win a prize. Void in all jurisdictions other than the U.S., and where prohibited by law. All federal, state, and/or local laws, rules and regulations apply.

Entry: No purchase necessary to enter or win. A purchase will not improve your chance of winning. The Sweepstakes period will be announced on the sweepstakes post (“Entry Period”). Sponsor’s clock shall be the official timekeeper for the Sweepstakes. To enter, follow the instructions for the required entry. Additional entries may be defined within the specific description of the sweepstakes. There is no cost affiliated with any method of entry. Each submission will count as one (1) entry.

In the event of a dispute as to the identity of the winner, such winner will be deemed to be the person whose name the email account associated with the above-described email address is opened at the time of entry.

Entries that are lost, late, misdirected, illegible, incomplete, unreadable, damaged, destroyed, delayed, tampered with, incomprehensible, forged, mutilated, stolen, misdirected, inaccurate, unintelligible or otherwise not in compliance with these Official Rules will be disqualified. All entries generated by a script, macro or other automated/repetitive electronic means will be disqualified and ineligible for the Sweepstakes.

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    Here's What Over 2,000 Customers Are Saying!

    Very pleased with Preferred. Would highly recommend them. Prompt service. Technician was skilled, polite, and efficient with our plumbing issues

    ~ Brenda T.

    Extremely professional and high-quality service. We’ve now used Preferred on multiple occasions, and each time the technicians have been honest, knowledgeable, and friendly.

    ~ James S.

    Everyone has been remarkable to deal with. Technicians and scheduling staff has been absolutely wonderful! Would highly recommend to anyone!

    ~ Melanie S.

    The Technician showed up on time. Went directly to work servicing the system. He kept us well informed about his progress and notified us of any issues that he discovered, along with any options. He made the process as easy and pleasant as possible.

    ~ Bill T.

    After finding out my toilet was leaking and the panicky scramble of “what do I do’s”, I called Preferred Home Services. They were able to come out and fix the issue all within a few hours. The technician was friendly, explained what had happened, and was quick to fix the toilet! I will be calling Preferred Home Services from now on for my household plumbing needs!

    ~ Kristine P.

    We had a fantastic experience with Preferred Home Services! Mike and Nick took care of some plumbing needs we had and were so knowledgeable and professional. The customer service throughout our whole experience has been second to none! I couldn’t be more pleased.

    ~ Jeanne R.

    Very happy with Preferred Home Services. They were very professional and courteous during the installations. They were very efficient and took time to explain everything to me before and after, and very prompt with follow-up questions.

    ~ Katie V.

    At 6 PM on a 95-degree day, I noticed that my system was not cooling and was in fact down. I called and was pleased to have someone pick up the phone and listen to the symptoms of the problem. They ultimately dispatched a repair person who was able to get the system up and running by 8:30 PM in advance of a long, hot holiday weekend, I was very pleased with the prompt response to my emergency.

    ~ Bruce H.

    They installed a new unit and replaced all the duct work under my house. They did a great job and were very professional and had the job done in just two days! I will highly recommend this company to anyone needing work.

    ~ Matt B.

    This business is incredible. Called for service due to our HVAC not working at all. It was late afternoon and a Technician was at our door within the hour...

    ~ Benson F.

    Love preferred home services. They are responsive, knowledgeable, and have great customer service. I've used them at both properties for HVAC issues. I love that the text a picture of who is coming, along with a bio. Definitely recommend!

    ~ C. R.

    I can't say enough about this company! I've used them twice now, once for a plumbing issue and today for my AC. They were prompt, professional, knew what they were doing and made me feel comfortable and confident in their work.

    ~ A. S.

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The Preferred difference...

We believe that happy team members lead to happy customers and that every call and every customer matters. When you reach out to us for routine plumbing services, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!


  Up-Front Pricing & Financing

  Fast and Local

  Courteous Technicians

  Highly Reviewed

  Expertly Trained Technicians

The Preferred difference...


  Up-Front Pricing & Financing

  Fast and Local

  Courteous Technicians

  Highly Reviewed

  Expertly Trained Technicians

We believe that happy team members lead to happy customers and that every call and every customer matters.

When you reach out to us for routine plumbing services, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!

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