Preferred Home Services Reviews

Excellent service and quick response.

Jesse was great and very knowledgeable. I highly recommend using Preferred!!!!!

Great customer service

Patrick was very professional and courteous. He resolved my breaker issues very quickly and efficiently. His knowledge of electrical work is amazing for a young man. He let me know exactly what he needed to do and kept me informed of everything he was doing. Living in an older home, I have had quite a few issues that needed addressing, and for the most part I've been disappointed in both the workmanship and knowledge other companies have. Patrick was amazing and restored my faith in service providers. I have used this company several times before and will always call them before anyone else when I have a home repair problem. Austin was here earlier this year to work on my HVAC system, and he was wonderful, too. Preferred Home Services knows how to hire quality people. I highly recommend them.

Chris Clifton (comfort advisor for Preferred Home Service ) came to our house to put in a new zone in our HVAC. He was fantastic. Explained all the actions that were required. What the new damper did and how it affected the other side of the house couldn’t have asked for a better person very personable, knowledgeable and respectful , always called me Mr. which makes me feel old (lol ) but I’d recommend Chris for any job that Preferred performs and the company, Preferred Home Services for anyones HVAC needs! Thanks, Mike Herrold….

After finding out we had several water leaks under our house, We called Preferred, We had Bryan come the same day, that afternoon He located our problem, show us on video, And gave us three options to get repairs done, After speaking with him, We felt confident in repairing the whole house & yard at this stage, We had a absolute wonderful and professional team show up the next morning 8:00 am ready to replace the whole house water lines were done, They were all through our home, And was so polite and professional, enjoyed the company, along with the work being done, The job was completed in 5 hours the whole house and yard hook up's! The team was Chris, Bryan, Garrett, Mac, Porter, Issac! They were a wonderful team of young men! The whole experience was joyable! This is the 4 or 5 times use Preferred For major job's & we'll always call them! Thank you all for a Great job!

Across all systems, these people know what they are doing. Thanks Preferred!

Bryson was excellent, quick and efficient in checking the water heater and knowledgeable in what would help it last longer. Personable and friendly!

Bryson was very helpful and honest I would recommend him to anybody

This review is on Bryson. He serviced my home today with the utmost professionalism and accuracy. He was very pleasant and kept me up to date on any issues that needed to be addressed. He has corrected my issues in a timely manner. I would recommend him and his company for any of your needs.

Had a problem with my water heater and technician came the same afternoon even though it wasn’t an emergency!!

Called with an issue with my hot water heater-technician came the same afternoon even though it wasn’t an emergency!!

We had a great experience from Griffin King with Preferred Home Services.

We had a great technician. Polite. Knowledgeable and friendly. Overall good experience again with Preferred Home Services

Knowledgeable of what needed to be done to fix the problem. The task was completed in a timely manner. Clean up completed as it never happened. Will call again in the future for problems.

Corey Breaux was fantastic. Worked fast and explained slow. I’m mechanically illiterate and by the time we finished reviewing photo’s and system readings, I had a strong understanding of how the system was performing and what steps needed to be taken. Highly recommend!

Joshua is a great representative for Preferred. He was very informative and got my a/c running again. He made me feel like a respected customer and I appreciate that. 5 stars!

Antonio came out in a timely manner and was very professional. He fixed my clogged toilet less than 5 mins. I'm very satisfied with the results!

Caleb from Preferred Home Services arrived on time, was super polite and put my HVAC worries to rest. I couldn't have been more impressed. a second opinion on a quote from ancompany, and Preferred Home Services provided exactly the solution I was hoping for. A+++

Ben and Bryson were exceptional! I would highly recommend! Showed us things we weren’t aware of and on time for visit. Do yourself a favor and ask for Ben for HVAC and Bryson for plumbing 👍

Top notch from start to finish!

Corey was professional and very helpful

Bryson was very knowledgeable knew the problem as soon as he ched it cleared the issue.He is a very nice young.If I have any other plumbing problem will call on him.

Joe arrived promptly to our home and assess the situation with our reduced hot water. He gave us a repair action plan with serveral options. He was very thorough and appreciate his prompt service. Preferred Is fortunate to have Joe on their team. I would highly recommend.

This is my first time using Preferred Home Services for our HVAC. Corey was fantastic. He thoroughly examined the unit and then provided a comprehensive plan to address the issues that was cost efficient. Communication throughout the entire process was both professional and timely.

John did an excellent job. We thought he was very articulate.

Jesse is knowledgeable and customer focused. He is proud of the job he does and wants it to be correct. He remains committed to that desire until he and I both are satisfied that the problem has been corrected. Jesse did a great job and I would welcome him back into our home at any time.

Great job done by all.

Loved my technician Will who knew exactly what the problem was as as soon as I told him the symptoms.

Great service and friendly service people!

Same day after hours service call was very easy to schedule. Everyone was pleasant to deal with and Antonio was super friendly and helpful. Overall very happy with ease and level of service.

Great professional and courteous service. Excellent job Olga

Toni was great very professional Very knowledgeable

Highly recommend PHS for all of your home needs, Corey gave us great advice and was kind and professional to find something that fit our budget and get us back on and cooling. Thanks Preferred!

Great job! Pleasant person.

Freddy was fantastic! The work looks great and he had a great attitude and customer service.

Excellent service,great people,I would recommend them to anyone.

Corey Breaux was so helpful when my AC went out. He was kind, knowledgeable, and is a HVAC technician that’ll jump fences for you.

Corey and Alex were outstanding. Diagnosed the problem quickly and had the new motor in the truck to replace it. Done in very little time. Doesn’t get any better!
Bob Hurt

11 August 2026
Ola was very detailed and thorough with his inspection and describing everything that needed to be done with my HVAC unit, etc... I could not afford everything that needed to be done but he was wonderful in describing the highest priority items and what may happen down the line.

Prior visit:
Mario and Khalid were amazing. They came in and installed 2 toilets and a new hot water heater in one day. They always made sure I knew what they were doing when they were doing it and had me look everything over once they were finished. They were professional and courteous. They're appreciated!

Griffin king was awesome!

Bryson did amazing, very professional, got the job done quickly. Preferred home services has always been honest and great service.

Great service

Mr. Justin was very professional, and he found the problem with my AC. Thank you Justin.
Today's visit (1/6/2025) for my plumbing inspection went well. Harrison was very professional, he also did a flash and maintenance on our water heater. Thank you for the good work. Praying and hoping no malfunction after the maintenance of our water heater.
Today 12/26/2025, I had my plumbing inspection it went well. Joe Naumann was my plumber. He was professional he explained everything he needed to. He unjammed my garbage disposal and removed 2 vacuum breakers. He did a good job. Thank you.

Today 8/10/2026, Garrett K, replaced a dual capacitor and installed 2 surge protectors for my HVAC unit. Great customer service, very professional, he explained everything before and after the job. Great job, keep up the good work Garrett K.

Joshua is a great representative for Preferred. He was very informative and got my a/c running again. He made me feel like a respected customer and I appreciate that. 5 stars!

Revlon Spooner the H-vac Plumber did a great job. He was professional, thorough, tidy and prompt installing the water heater the same day

Connor was very professional.
Justin and the team was great at preferred home services. Highly recommend👍🏻

I found these wonderful people a short time ago and they recently installed a new hvac system in my house. It was finished in a day. Everyone from Preferred I’ve met so far is professional, efficient and knowledgeable. Awesome customer service. Thanks to everyone involved.

Responsive dispatch, showed up quick and on-time, nice guy and $89 for diagnostic is good deal

Excellent Service!! The technician was very polite and explained in language that made sense to me. He informed and prepared me for issues that might be coming in the future regarding my HVAC system.

Great, efficient professional service

Fast and easy repair. Friendly and respectful service. Highly recommended them for HVAC needs and for plumbing issues

Extremely knowledgeable . Chris went above and beyond. Fabulous job very pleased no beeping. Very pleasant to deal with.

Today 12/26/2025 I had a plumbing inspection Joe Naumann was the plumber, he did a great job. Today 8/10/2026, got some work done on my HVAC unit. Replaced dual capacitor and two surge protectors were installed. Garrett K was the technician. Great customers service, very professional he explained everything before and after the job. Thank you Garrett. Keep up the good work you are doing.

Technician was thorough and extremely professional!!

Great service, wouldn’t go anywhere else.

Corey was very knowledgeable on exactly the cooling problem we had, gave clear advice on how to fix it and recommendations on how to maintain our system.

It can be hard to find an honest person in this business nowadays, and even harder to find one as smart (and friendly) as Corey. Would recommend, and will ask for him specifically for all future work

Austin was very knowledgeable and insightful. He explained everything during the entire process.

The technician was courteous and professional. He explained everything and was patient with us. He just did a check today, but will be back to fix the problem.

Out upstairs AC went out and we were able to get a tech to come out and repair the unit in less than 18 hours over the weekend. The technician noticed our 2nd unit was about to have the same issue, so we were able to proactively get that taken care of. Extremely happy with this experience.

Took care of my disconnect AC..arcing caused major warping. Probably a bad connection. While not safe it would most likely shutdown the unit when it faulted..which by the looks of it might very well have been soon. Preferred is my maintenance program provider and they got this done right away. Thanks Adam!

Prompt response and showed up on time as promised. The technician was great and kept us fully informed during the inspection and repair. We were very pleased with the service provided.

Excellent, fast service. Called at 7am on a Saturday, AC was working in a few hours. Benjamin was our technician. He was friendly, and informative. Wouldn’t hesitate to recommend.

Matt did an excellent job removing and reinstalling our plumbing and dishwasher in our kitchen. He was extremely knowledgeable and professional. He made sure the work was completed to our satisfaction.

Service person was polite and friendly. He arrived on time and performed the servicing the 2 HVAC units. He checked everything and cleared the units.

Joe Naumann WOW every company needs a Joe he is terrific. His work is exceptional!!! Also Joe is a very pleasant person to welcome into your home. If and when we need some plumbing in our kitchen, we will call and request Joe.👍👍👍

Well The incredible Joe Naumann once again a superstar. Our kitchen sink and the plumbing beautiful work under the sink is terrific. Thank you Joe once again, WELL DONE You.
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Joe outdid himself once more. He put in a new water heater and it is beautiful our water hOt again. THANK YOU JOE!!!! ALSO IT IS ALWAYS A PLEASURE TO TO VISIT WITH JOE.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Called with clogged sink and washer. Nick was here within a half hour. He is very professional and very knowledgeable. He was able to explain the problem to us and proceeded to fix the problem. We will be Preferred Home Services users in the future ! Thank you.

Mike Lewis was absolutely amazing. Through and clean. We truly appreciated all his work.

Very satisfied.

Had my garage disposal and underlying plumbing replaced. Plumbing, and A/C unit inspected,

Ola was great in fixing our ac unit!

I cannot say enough about the professionalism of Preferred Home Services Tech (Plumber) Dee. He explained everything in detail and did a great job. Thanks again to Dee for all of your assistance and thanks to Preferred Home Services. If you need anything done in your home your first call should be to Preferred Home Services.

I cannot say enough about the professionalism of Preferred Home Services Tech (Plumber) Dee. He explained everything in detail and did a great job. Thanks again to Dee for all of your assistance and thanks to Preferred Home Services. If you need anything done in your home your first call should be to Preferred Home Services.

Bryson did an amazing job on our new water heater installation. It’s great to see clean, professional work from a young guy who cares his craft.

After the installation, we noticed there was hot water refilling the toilet. He came back right away and figured out the issue was from the previous homeowner’s backwards plumbing, not his work. He walked me through exactly what happened with photos and even showed me in the crawl space so I could see it myself. He made the fixes, and everything looks great now. We really appreciate his honesty, promptness, and skills! I highly recommend the company as well as Bryson.

I am so glad I chose a family-owned business when my AC needed attention. Ola was professional, knowledgeable and very forthright. We will absolutely be calling Preferred for all future house service needs.

Griffin King He did a Great Job

Quick response to house....quick repair work ..professional and good advice

Matthew did an outstanding job. He was professional, courteous, and respectful of my home. He quickly identified the problem, clearly explained what was going on, and communicated each step of the repair. He worked efficiently, kept the work area clean and tidy, and completed the job with great attention to detail. I highly recommend Matthew and Preferred Home Services to anyone looking for a knowledgeable, reliable plumber.

Prompt, professional, and personable. Very customer oriented from start to finish.

Great company! Ben was great, very friendly, knowledgeable, and patient. Very happy with the service we were provided.

Joe was very knowledgeable. Arrived and got right to work diagnosing my leak. Figured it out in no time, and got it repaired. He took steps in making sure there was minimal damage to the wall. Provided me with a way to color match the paint. He did an awesome job!! Your company is very LUCKY to have him.

Great job

They always take care of the plumbing issue and do a good job. They come quickly for emergent issues.

Just had one of the most outstanding plumbing work done by Parker Ford. He was very knowledgeable about replacing my garbage disposal, most of all he work with me on the pricing. Great Job?!!!

Dennis was very helpful and professional. Informative as well as efficient.

Knowledgeable, respectful and took the time to explain. Thank you Griffin King!

Bryson did a great job replacing my water heater and keeping me informed about what was going on. He worked super hard to make sure it was done right, that I was informed, and that I was happy. I really appreciate his recommendations and truly caring about the well being of my house. Thank you Bryson!

Matt was a pleasure to work with! He was very professional and knowledgeable and a sports fan, so we got along well. I was pleased with his no pressure style of service. I also appreciated him pointing out some things to look out for and gave me some helpful information. Would call again!

Anthony and Kenny did a wonderful job installing the HVAC system. They worked late to complete it in one day as promised. Thanks Guys!

Kenny and Anthony did a great job installing / replacing the HVAC system. Worked late to ensure it was completed in one day. System is working as promised!

Cory was awesome explaining everything he did. Very personable.

We've been with Preferred for years and today's visit affirms why... quality people and service. Thank you.

2 Technicians arrive on time, greeted me and explained all the details they would be doing. They went right work updating the air conditioning vent system. They completed the work timely and cleaned all areas after the install was done. I appreciate how smoothly they installed the new addition air return. I highly recommended Preferred Home Services.

WC

Very professional and very knowledgeable. Excellent job

Garrett came by my house to fix an AC issue. He was very professional kind explain the process to me. He Figured out the Problem and even though it wasn’t the easiest solution who was able to get it cleared and my AC back running within an hour and wrote out of game plan for some maintenance my system will need in the future will be using Home Preferred again!!

Great service as always - quick, friendly, knowledgeable

Very professional and efficient.

Willam is an asset to your company.
He is very knowledgeable and personable.

We love this place!! Service was outstanding and the techs were very friendly and helpful. Thank you for everything!!!

Ryne came on time and explained some issues that will need to be addressed. Technician was knowledgeable and punctual. We recommend Preferred Home Services to anyone who needs home issues addressed quickly.

Excellent service

Again Preferred Home Services has done a fantastic job. I have and will continue using them and recommending them to others Their services from the first call to the very end has been great!

Preferred Home Services has helped my family when they needed it the most and urgently! The maintenance program has kept our HVAC unit running smoothly and efficiently all summer long, too!

They have always been kind and courteous and were very understanding and compassionate when my father passed away unexpectedly. I now maintain his email account for my mother, so it is posting under his name, but I am his daughter, Wendy.

I couldn't appreciate seeing that big green thumb pull up any more than I do already! Thanks!

Good work in a timely manner

Great

Nick fixed a serious plumbing issue today in my home. Was a lot of work and he was fast a respectful of my home and very clean. Ask for him!

Thank you Steven and Adam first and foremost! I was a nervous wreck with all that transpired during the early stages of the process. Replacing a major portion of drainage pipe 8’ deep, and watching firsthand was the most stressful thing I’ve ever seen, especially it being my yard unearthed to do so. There was a lot of confusion, some miscommunication, a wknd of crying, and much uncertainty, but as I mentioned above, Steven and Adam took over the job for which I know GOD sent them here, and I still thank him for that! Amen. Although nerve rattling, and much worry for such a major project, I thank Preferred Home Services for having Steven and Adam on their team for they deserve the 5 stars for sure.

September 9, 2025
I thought I could make a new post, but I couldn’t, and it was a good post until… so I’m adding. Both technicians, Becca, and Dennis. I had a whole different review just the other day, and it was a great experience until I realized my HVAC is no longer blowing cold air. Short story: So I had my sewer replaced, they had to tear up my sidewalk, it was a mess, still is! The replacement is a cheap job, but whatever at this point. I said I won’t deal with preferred anymore. Well they charged me for the “preferred Svcs” $240. Said so I’d get a discount on the sewer job, anyway they contacted me to do my “tune up”. I ignored the 1st time, because of my experience with them, Justin especially 😡 but this time I said okay! Well BIG mistake having both plumbing, and HVAC come at the same time. I followed Dennis, and Becca the HVAC person was doing his thing. Everything Dennis said was fine, plumbing had some issues with piping, but nothing crazy. HVAC said the dual purpose capacitor wasn’t too bad, had time/Spring to get done, blower had some dust, Becca said I’m good. I donated some cans for their drive, Becca stood in my house and we talked, my mom even joined in. Come yesterday I cut the air down and it’s not working, no cold, no pressure, just fan air. Temp was on 80-82. I was busy, in and out yesterday, so around 6 I’m like damn it’s hot, mom is saying it’s hot, and she’s needing her oxygen to move around the house? So here’s where I revamp my revamped post: Becca came back and realized the breaker was still in the off position 😔 so before ringing my bell Becca already fixed it. Thank you so much BECCA for realizing the mishap, and it being a quick fix. I so much appreciate all that you have done for me with explanation, and showing pictures to me as well. I look forward to you returning by spring to replace what needs to be replaced. Our conversation today was lovely, and again you are exceptional, and good at what you do. I can’t thank you enough for having air once again. You are who I prefer to do the work needed, and if you’re not available I’ll be sad 😞. Thank you, thank you! 🙏🏽 GOD bless, and look forward to seeing you 🥰 be safe! P.S thank you for the coupon as well 😉

Jeremy was very friendly and professional!

Excellent, conscientious, courteous workers!

I had a great experience with Kyle. He came out to replace a faulty electrical socket and safely disconnect the power to my shed so I could begin demolition. From start to finish, he was professional, courteous, and knowledgeable.

He took the time to explain what needed to be done, communicated clearly throughout the entire process, and made sure everything was completed safely and correctly. His workmanship was excellent, and he left me confident that the job had been done right.

If you’re looking for an electrician who is reliable, professional, and provides great customer service, I would definitely recommend him. Thank you for making the process smooth and stress-free!

Amazing response, expertise that is thoughtful, respectful and timely. The workers are so considerate, kind and obviously enjoy what they do. They converse and make sure you understand what they are doing. They offer advice which is not just based on the highest price point but rather what you actually need. They communicate.woth each other to allow for you to get what you need done quickly. I cannot thank your team enough to allow me to leave for a trip with peace of mind.

Revlon , my technician, was friendly, helpful kind, and efficient. He was very knowledgeable and educated me on water heaters after unclogging 2 shower drains and increasing water pressure in my faucets by removing the aerators.

Same day service for my at home emergency. Freddie was very professional, friendly and did an awesome job with repairing issue.

They were excellent, knowledgeable, helpful,quick, funny just overall decent people . explain where I understood what happened, what needed to be done and what should be done in the future....Will definitely be calling again for future needs

Chris (Electrical) and John (HVAC) were awesome to work with. They were thorough in their explanations of what needed to be done and did great work.

My technician, Nick, was great. He courteous and professional. Figured out my plumbing issue right away. He was very helpful in advice to prevent future problems.

Explained everything well

Our tech, Griffin was extremely polite and professional. He went over all of his findings with me in a very clear way. We’re glad we had him!

I called Preferred Home Services for a diagnostic and quote, and I couldn't have been more impressed. They arrived in less than an hour, offering incredibly fast same-day service. Andrew O'Neal was personable, professional, and very knowledgeable. He took the time to diagnose the issue, explain everything clearly, and answer all of my questions honestly. There was never any pressure, just straightforward recommendations and fair pricing. It's refreshing to find a company that's responsive, honest, informative, and reasonably priced. I highly recommend Preferred Home Services!

Thomas was very professional, knowledgeable and courteous. He was able to work with us and get us the answers we needed to select Preferred Home Services.

From beginning with Mike the sales rep we were informed about the cost, installation and equipment. The entire crew did an efficient and clean job in one day, even though they had to replace my ducts. I was instructed and helped to connect to my new thermostat. Thanks again.

Good experience good job

Preferred Home Services turned an HVAC disaster on James Island into a brand new system in less than 36 hours. I’d recommend them to anyone!

...and then, two months later, I called Preferred again on a Saturday afternoon when all of our faucets suddenly stopped working. Joe the plumber had us up and running again with a new shut-off valve in few hours. Google won't let me give 5 stars again, but if I could, I would. Ten stars!

Fabulous work. Thanks Jeremy.

Joe Neumann was awesome. He arrived promptly, assessed the issue, and worked with me to get it resolved. He went above and beyond with checking a few other areas I had concerns about.

Excellent experience. Quick, professional, great quality result.

Tech was knowledgeable, and repaired it fast and checked the rest of my unit to make sire it was working properly. I highly recommend them. Great crew.

I HAD THE PLEASURE OF MEETING TWO FINE TECHNICIANS (JOHN MESSERVY & JACOB) THIS MONTH.BOTH WERE VERY POLITE, PROFESSIONAL AND EXPLAINED EVERYTHING TO ME AND ANSWERED ALL MY QUESTIONS. 5 STARS TO THE SCHEDULING AND SUPPORT TEAM AS WELL.

I used Preferred Home Services for my septic tank issues. Both men that came out Dennis Holt and Angus Fisher were very great. Very professional. Answered all my questions and performed a wonderful job. I will definitely be using this company again. I couldnt ask for a better experience. Thank you Guys for your great work!

Just got an estimate on repairs of a toilet and two faucets. I was also quoted a repair to replace the hot water heater. The technician was very polite and knowledgeable. However, the pricing was too high so I didn't have any of the work done.

Garrett was great. Took care of what we needed, explained the issues clearly and gave an understandable outlook.

Garrett was very knowledgeable and did a great job as all the service people who work at Preferred are.

Ola was great. He explained everything well and was very kind and efficient

First time using PHS for a plumbing service. Very satisfied with the service, price and how quickly PHS was able to get to us for required service/repairs. Technician was very knowledgeable and professional and was able to complete repairs in a very timely manner. Overall it was a very good experience on our part.

The whole experience was great. Easy, professional, quick. Darien was fabulous. He explained everything that was needed and why. I really appreciated that. He corrected my water heater issues and everything is working perfectly. I would definitely recommend them to anyone.

Maddie came to our home and replaced our hot water heater that suddenly went out. I called these guys in the morning and they sent someone out that afternoon. She also replaced our garbage disposal. All in the same day. We have been using them for years. Great service!!

Maddie came to our home and replaced our hot water heater that suddenly went out. I called these guys that morning and they sent someone out the same day. She also replaced our garbage disposal. All in the same day. Great service!!

I was extremely satisfied with the service and professionalism exhibited by Mike and Issac. They worked diligently and patiently addressed my questions and concerns. They worked through lunch and completed the work well past 5:00. I was also highly impressed with their clean work site cleanup. Great job!

Joe did an excellent job. Would definitely recommend Preferred Home Services to friends and family!

Very pleased with the work your technician did, he and the young man that was with him were very pleasant. They explained everything to me. Made sure I understood everything. Thank you!

Andrew was above and beyond great with the work to install a new outlet for my new electric range arriving soon. Took time to make sure I understood what was needed and happening throughout the job. Space was left clean and extra attention paid to making sure patching and touch ups will be as easy as possible.

I highly recommend for anyone needing electrical work. Will definitely call them again for my next project.

Our technician Chris was very professional and insightful.

Everything was fantastic. From the start to the end, they were great.

Out service was prompt and professional. Dee was great

Great job! Ola Tackett showed true professionalism throughout this service.

Maddie was knowledgeable and friendly! She got the job done quickly and I have great confidence in her work.

He was OUTSTANDING!

Excellent timely and professional electrician service by Joey and his colleague. Highly recommended

Danny was great and fixed everything quickly.

We had a suspected leak at our house called Preferred Home Services and were able to make an appointment that fit our schedule. The technician came out and did a thorough review explaining the diagnostics and answering all our questions. The technician was really nice and knew his stuff. We found out also that this company provides HVAC checks, which is something we have been looking for. we’ve signed up for the annual services!

Joshua was very informative and cordial. It was extremely hot in the attic and he handled it like a real pro. He is also extremely good at his job.

William, the technician who came to my house, was incredible. The staff at dispatch that helped me schedule were top notch. I had an emergency and they went above and beyond to help me get the issue resolved

On time at a reasonable price. Matthew was great ! Knowledgeable skilled and most importantly kind and understanding.

AC fixed it same day they came out! Ola was professional and explained every step of what needed to be done. The friendly, knowledgeable and helpful staff is why I keep coming back. Thank you Ola!

Previous visit
Great experience. They always give options and under promise and over deliver. Love these guys. The subscription has more than paid for itself already !

On time, perfect installation, friendly and great price. Couldn’t ask for anything more!

Matt did a very thorough job of checking for a water leak inside and outside of my house. He explained everything that he did in very clear manner. Matt isolated the water leak inside my house even though there was not evidence of water leakage. I would highly recommend in the plumbing dept.

Chan Khuth was super helpful and professional. He identified the problem and fixed it quickly. He gave us helpful maintenance tips for the future. He did a great job!

Fast, knowledgeable, friendly and kept me informed while diagnosing the issue

Maddie was very professional, knowledgeable, and consultative in her approach. She did an inspection, shared options for home purification, flushed our tankless system, and gave us some great options to consider to fit our needs best.

Shawn serviced my AC unit today. I am so incredibly happy to get some cool air flowing through this house.. The problem he found was the float sensor in the drain pan was defective and the unit shut down. Shawn replaced drain pan sensor and almost immediately the cool air started flowing and that makes me happy. Thank you Shawn. You deserve five stars.

Quick response. Got my system back cooling same day. Very courteous and friendly. Highly recommend!

👍 👍 👍 👍 👍

Turner, the plumber did an excellent job replacing the faucet in the bathroom sink! Super nice and friendly guy. Give him a raise! Superb service from Preferred Home Services!

Turner, the plumber did a great job replacing the sink faucet! Super nice guy! Very friendly. Give him a raise! Excellent service from Preferred Home Services!

Technicians were very professional and did a great job. Thank you

Very pleased! Same day professional service to replace an outdoor sump pump that failed during Debby- really appreciated their techs and the speed to resolution! In addition- they have some excellent ideas regarding further water issue mitigation- I look forward to their quotes! Jog well done to Sam and Josh!

Ola handled my repairs with expertise and a wealth of knowledge. His communication and bedside manner was top tier. Impeccable is the single word I would use to summarize this experience.

Quickly fixed our air conditioner the same day we called, after our current service group said it would be 4 days until they could arrive.

Justin was a perfect gentleman and finished the job in a timely fashion. He even swept up the few little pieces of insulation that fell down well he opened the attic door to access the HVAC unit.

Same day, professional, and great prices

We have been using Preferred for several years and have never been disappointed! They are prompt, professional, courteous and knowledgeable. What more could you ask for?

John Chrysostom was awesome. John was really nice and spent time fixing our issues that ended up saving us money.

Technician came out within 2 hours and fixed the electrical to our exterior tankless water heater. That was after trying for 2 days to get someone else to come out. Wish I had called them first.

Today I met Mr. Scott Hawkins he came by to help me with my AC and in 5 mins I gained a friend and a brother he was so nice and friendly I felt like I knew him for years we need more people in this world like Mr Scott and he fixed my AC but the best part of him coming out was our conversation and mr Scott just know you have a friend in me and thank you so much for being so courteous and friendly!👊🏿💯

Stevan was awesome. I appreciate the consideration for my pets. My ac condenser is from 1986 so probably older than Stevan, but it didn’t deter his ability to problem solve and get us up and running again. Another company booked me a appt, then said they were overbooked and cancelled my appt the next day when I declined talking to the manager about financing a new unit and after waiting until 9pm and requesting an update on if a tech would still make it out.When I am able to replace the unit Stevan has convinced me Preferred is the company to go with.

Chan, the technician, was great. He was very professional and knowledgeable of his work. We would be proud to have him again for other projects we might need

What am amazing job Mr.Matt has done. Full of knowledge and explained the process of changing out water heater. It was done pretty quickly. He was super friendly and explained how to keep the maintenance of our water heater up to par. Would definitely recommend Matt for again. Went far and beyond because he saved me money on my lawn mower as well...😁😁😁

What matters most when air conditioning stops working in July is getting somebody to deal with it fast. I phoned Friday about 7:00 PM, and on Saturday a tech fixed my ancient HVAC system well enough so I could get by until they could install a complete new HVAC system. That was a miracle. The new system was working on Wednesday afternoon.

Good experience good job

Chris Crawford did a great job with the instillation of
the new water heater. He was very professional in his attitude and work. He cleaned up after himself and left our garage better than he found it. He is a great asset to your company. We would be happy to have him back at any time we have another need.
Archie and Anne Fortenberry

I recently had the pleasure of working with Garrett for an HVAC issue, and I can’t recommend him highly enough! From start to finish, Garrett was professional, knowledgeable, and efficient. He quickly diagnosed the problem with our system and explained everything in clear, understandable terms.

Garrett arrived on time and came fully prepared with all the necessary tools and parts. He worked diligently to ensure our system was up and running smoothly, and he even took the time to offer maintenance tips to prevent future issues. His attention to detail and dedication to customer satisfaction truly set him apart.

If you’re in need of a reliable HVAC technician, Garrett is definitely the person to call. Exceptional service and a great experience all around!

Updated Review November 2025:
I had my first semi annual check in. Will and Nick with the HVAC team were incredibly helpful, kind, and we just had a great experience with the team. Also, Victor with plumbing was also so positive and knowledgeable. Hailey and Lauren scheduling were amazing too. So pleased with this company and service

Updated review July 2026:
Had plumbing issues on Friday night. Was able to schedule after 8 PM for early on Saturday. Technician, Will Smith, was incredibly professional and fixed the problem so quickly I’m so thankful for this company and all of the staff members. Can’t say enough good things about this company and their field force

Technican was absolutely awesome he was there for 5 hours troubleshooting and had the ac running when he left. He was very nice and kept us informed every step of the way. Preferred honored the warranty and I realized why I chose them to put my system in 1 year ago. I highly recommend them and if Alex Coronel happens to be your technician you will be in good hands.

Lucas and Marlon were kind respectful and efficient. Thanks again guys!

Chris Crawford did a great job with the instillation of
the new water heater. He was very professional in his attitude and work. He cleaned up after himself and left our garage better than he found it. He is a great asset to your company. We would be happy to have him back at any time we have another need.
Archie and Anne Fortenberry

Excellent service provided by technician Sam Watson. He was professional, knowledgeable, patient and friendly. He's a great representative for Preferred. We have always had good communication and a quick response time from Preferred.

Ola is Very knowledgeable and professional. You can tell he knows what he’s doing! Much class.

Matt Sanders did an excellent job from start to finish including removal and installation of a kitchen faucet and water heater, switching from a tank to tankless. Very good experience and his attention to detail is fantastic.

Ryne is a true professional! Great job.

Courteous prompt expert service. I would recommend them to anyone.

Your service person, Andrew O’Neal, did a professional job and paid attention to detail.

We had two pipes burst in a matter of two weeks and Mike L. came out immediately both times to save the day. He was truly a knight in shining armor and took great care of us during two really stressful moments. He was super knowledgeable, professional, and a pleasure to work with. He got us on the schedule immediately for a full home repipe. Ben’s squad showed up a day later and got to work! Chris H., Bryan T., Garrett D., Porter B., Mac C., and Travis S. were absolute rockstars. They worked together like a well oiled machine. They were professional, meticulous, neat, polite, friendly, and perfectionists. You want these guys working on your house. We’ve had a lot of contractors do work for us over the years and these guys are by far the best we’ve ever seen across all trades. Part of our project required some drywall to be cut out, and when they left, there was not a speck of drywall dust in sight. In fact, I think they might have left my house cleaner than when they arrived. We thought it was going to be a multi-day job, but they pushed through and got the project done in one day. We were floored! Preferred Home Services has a loyal customer for life. They took all the stress out of the process. Hire these guys. You won’t regret it.

Knowledgeable and professional and made sure my cat didn’t get out!

I had a fantastic experience with Cara from Preferred Home Services! From the moment she arrived, she was professional, knowledgeable, and incredibly easy to talk to. She took the time to answer all of my questions, explained everything clearly, and made sure I understood my options without ever making me feel rushed.

Cara’s expertise and attention to detail gave me complete confidence that the job was being handled correctly. It’s refreshing to work with someone who genuinely cares about providing excellent customer service while making the entire experience stress-free.

If you’re looking for a reliable company for HVAC, plumbing, or electrical services, I highly recommend Preferred Home Services. Their team is professional, their pricing is fair, and the quality of service is outstanding.

Thank you so much, Cara! I truly appreciate your professionalism and exceptional customer service. I’ll definitely be recommending Preferred Home Services to my family and friends.

Today's experience with their PHENOMENAL Technician Ben with Preferred Home Services, was TRULY AMAZING!! Ben, is a Very Personable, Extremely Attentive and Genuinely Concerned Young Man. He diagnosed the problem with my HVAC Unit, in less than 10 minutes. He took his time explaining the function and also the malfunction of the part that needed to be replaced (the capacitor).. I didn't interrupt him as he was explaining it, and I did not dare tell him anything about my professional and/or academic background. I was a Physics Major and also an Astrophysics Major in college. Finally, I must say this: why bother with the others, when Preferred Home Services can get and keep your HVAC Unit(s) and any other home services that they provide repaired or replaced? You WILL be Completely Satisfied. We have been COMPLETELY SATISFIED with PREFERRED HOME SERVICES FOR MANY YEARS, now!!

Good

Every time I’ve used Preferred, for the 5 years I’ve lived in Charleston, your service people are over the top fantastic. Your service technician Griffin King went above and beyond my expectations. He took the time to explain the importance of each phase of the inspection along with things I could do to improve efficiency and longevity.

Great and thorough work!

Preferred Home Services is the the best home services company I have ever dealt with. Each time we have called them for help they have exceeded our expectations. The technicians are experts, they are very friendly and they always go above and beyond. Plumbing, electrical HVAC, etc...only call Preferred...you will be glad that you did!

Ola was super nice, friendly and exceptionally knowledgeable!! He definitely taught me a lot about how our system works!!

Very professional Gentleman ( with a large beard , forgot name ) came out to look at toilet for repair , gave honest advice and suggestions and very fair price, he completed the service for the quote he gave and did an awesome job I won’t go anywhere else for plumbing. ( and other services they offer)

Thank you Sisto! I appreciated how thorough and honest you were.