Preferred Home Services Reviews

Xavi did a great job on the preventative maintenance for our HVAC system and discussed all the work he did in great detail. Definitely made me smile today.

A day that starts with a hot water heater flooding your home isn’t set up to be the best. Matthew is perfect for this job as he’s incredibly skilled at what he does and is able to make a really tough day feel a lot lighter. As a single, female homeowner I’m very wary when I have to outsource jobs around the house. It’s can sometimes be an extra obstacle to getting a problem solved when I have to walk people back from misleading statements or quotes. Matthew was honest and diligent the entire process and I’m very grateful to Preferred Home Services for employee honest people like him!

Dennis Holt found solutions to our problems that others did not. A gas leak in our fireplace and water heater not working properly were resolved by Dennis discovering our gas had been turned off and the valve to the fireplace was not turned off completely. He did a total system check as a “peace of mind” check.

Preferred is my go to for HVAC and plumbing needs.

The tech Xavi was on time and polite. Did a very thorough inspection of my HVAC system. Let me know that the flame sensor is dirty and needs to be cleaned/replaced. Highly recommend for a thorough inspection of your HVAC unit.

Adam performed maintenance on our system. We are totally satisfied with the work!

Thomas was fantastic. He was very attentive to the fact that we were a bit stressed and anxious over the water leakage. He went out of his way to explain everything he was doing it as he did it, and gave us a lot of peace of mind. On top of that he did it all with a smile, positive attitude, and even great banter as he worked. Between the quick communication from the sales team, fast response, very reasonable price, and Thomas's personality and expertise I have no doubt what company we'll be calling whenever we have an issue.

I had a leak and drain blockage in my kitchen . I was not expecting to be able to have it fixed until after the weekend, but thanks to the excellent service dispatcher Amanda and skilled technician Nick, my garbage disposal had been replaced, drain unblocked and everything back in place by 3 pm on Friday afternoon . Excellent service from start to finish .

Will did a great job on both sink repair and propane line.

Excellent service call!

Chris Harbit, Garrett Dunn, and Porter Balderson replaced old cast iron drain lines in my home with PVC. They were punctual, professional, thorough, and hard-working. Here's hoping my drain problems are a thing of the past for years to come!

I couldn’t get over how detailed these guys were. In less than 45 minutes everything was taken out duct work unit etc. granted it took rest of day to install new duct work trunk line and unit. Including start up and testing they were all very professional Worked like a machine. From beginning to end. Grayson, Ben And Alex did awesome job. I don’t want to forget the 5 guys that did the ductwork either

Revlon was polite, helpful and explained what he could and couldn’t do. He had to dig in the yard and went the extra mile to leave things put back nicely.

Very professional, thorough evaluation of our problem with precise recommendations for work to be done. Technician is personable and explains his step by step approach to complete the repair. Very positive and satisfied with the completion of the job

Today we had Will come in to assess some leaks and concerns we had. He was very informative, got right to work and never once tried to sell me anything we did not need. Very clean, very neat, and very personable 10/10 would recommend

Excellent workers, courteous, kept us informed throughout the entire process. Highly recommend them. HVAC system replaced. Hot water heater replaced. Electrical panel replaced.

We are very happy customers of Preferred Home Services. We’ve had the pleasure of meeting a few of the technicians. They are professional and knowledgeable. We’re new to the area and your company gives us peace of mind when it comes to the services you provide. A special shout-out to Chan K! He was fantastic! Excellent customer service!
Thanks for all you do. We appreciate all of you! 🙂

Adam was incredible

Wesley from Preferred Home Services replaced my water heater and did an amazing job. He took his time to make sure everything fit right, and he walked me through what he was doing the whole way, so I always knew what was going on. He's an outstanding guy who went above and beyond. I'd call Preferred Home Services again and again, and I'd ask for Wesley every time.

The team that c ame Installing my plumbing systemwas very knowledgeable of there trade/ caraft. They were very respectful and if you ask a question if they didn't know the would conferr with some one on there team. I respected that. They were ateam, and a good one.. I'm abetter person for meeting them. I I was in plumbing I would hire all of them.

Great 👍🏾

Great, knowledgeable, and was patient and thorough in answering all my questions!

Logan was fantastic! Very knowledgeable, friendly, and put a lot of our fears at ease

Corey Breaux was awesome. Explained all to my understanding

Will Smith was super great and nice to talk to! Would recommend him for sure

Ben did a great job today.he was very thorough and answered all my questions!

Adam was great. Professional. Knowledgeable and even loved on my fur baby!

Added an additional drain valve to heatexchanger drain pan. Courteous and professional. Work was done quickly and explained.

Very detailed

Travis S , Chris H, and Brian T , were the crew that worked on our project All were highly professional and did exceptional work!!!!!

Had maintenance of my HVAC today performed by Ben. He greeted me with a smile and was on time and courteous.
He sat down with me explaining what he would be doing on the units and mindful of my questions. He showed me areas of concern and offered options on how they could be repaired or replaced.He gave me time to discuss the choices and I never felt rushed or pressured on my decision making.
Preferred is lucky to have Ben as an employee !
Thanks Ben!

Corey Breaux was very efficient and outstanding. Job well done!

My 92 year old father is preparing to sell his house and we realized his hot water heater wasn’t working. I called Preferred Home Services and within an hour Maddie, the technician, showed up. She was nice, polite, and as I explained what was going on she listened. She explained about their diagnostic charges very well and then got to work. Not long after that, she knew what the problem was and explained what needed to be done, outlining the work and the charges. We told her to go ahead and she got it done in a short amount of time. Maddie was awesome through the whole evolution.

This was an outstanding experience with Preferred Home Services and they helped us out a lot. I would definitely call them again and recommend you do the same.

Corey Breaux was amazing ! He did a wonderful and speedy job. Real clear on what he did. Very funny and professional. Something you don’t get often. Gave 5 stars wish it could’ve been 10/10 instead 🎉

Very fast and thorough worker. Also calmed our fears about replacing our water heater that was leaking. Was easy to talk with and understand about prices and what to expect. Very happy with her work and repair services. Highly recommend Maddie!

Corey Breaux was an absolute life saver! He is professional and honest, a really good guy. Im very picky about who comes in my house and he is welcome any time!!! Love ya Corey!

Corey Breaux, was amazing and very knowledge. Came out explained everything with our unit. Advised us to have project manager come out and give us a quote for new furnace.

The team was so professional, friendly, punctual and let me know every step of what was going On. Texting before the technician arrived with I picture so I’d know who I was dealing with. I can’t sing their praises enough! They have a customer for life!

Had to have copper water lines replaced in the entire house. Complicated and Costly experience. Even so the techs lead by Chris were very professional in dealing with my wife and I. They made the experience actually painless. They kept us in the loop of what was going on step by step. Couldn't have asked for a better team. Thanks Chris, Brian, Garrett, Mac, and Will. Their craftsmanship was very impressive.
Thanks
John Nolen.

Ryan is an exceptional service rep!

We told Will and showed him what we wanted done. He was quick. Everything looks great. Thank you.

Although the price was a bit more than I cared for, the service and technician were excellent. Yes, I would recommend this company.

Literally the only call you ever need to make for HVAC, Electric, Plumbing, one day bath remodel, drain clearing you name it. They focus on customer satisfaction not profit. Appreciate ya’ll more than you know!!

As always this company does a very good job. The service provided is top notch and was done in a timely fashion.

The crew from Preferred Home Services was exemplary in their professionalism, attitude and downright getting the job done! If we ever need that type of expertise again they will be our go to organization!!! Thank you Chris, Brian, Mac and Garrett!

Preferred Home Tech was on time, professional performed task with care! Treated me like family. I was very pleased with the outcome. Thank you so much!

Adam came out and did a fantastic job. He kept me informed and showed some concerns and will send an estimate to repair. Also my cat, Max loved him!!

Ben came to inspect my HVAC system.
He was very polite and personable.
It was a pleasure to meet him.
Thank you.

Great Service. Wesley Frierson was knowledgeable and answered all of my questions. He was thorough and pointed out some concerns that could have had ended up being an emergency situation if he had not come out to do an inspection.

Our technician - Adam Kelly was prompt, courteous and professional. He explained what he would be doing at each phase of the maintenance. He found a problem and brought it to our attention and provided options for handling the problem. I would like to request Adam for all our future maintenance calls.

Revlon did a great job. Very knowledgeable and did great quality work.

Caleb Miller is the man. Truly an asset to Preferred Home Services. Highly recommend.

Jakob Thomas was my technician today. He did an exceptional job replacing my old smoke & fire detectors with new ones.

I am extremely satisfied with the Removal & Install of a New Tankless Water Heater. Darian Did A GREAT JOB Of Removing Our OLD Tankless & Installed A Navien 210A2 Inside Our Garage. Darian Spent 10 hours doing this Job that tells me he takes Pride in his work.... After Darian Removed The Old Tankless He Replace The On & Off Switch With An Outlet & Installed A Hot & Cold Water Faucet. Which I Thought Was Fantastic.. Im Sure My Home Is The Only One In The Neighborhood With An Hot Water Faucet Out side The Home.. I would Definitely Recommend Preferred Home Services. Thank you Darian For The Great Job.

Bryson was so professional and knowledgeable. He filled me on my maintenance process, answered any questions I had, and recommended excellent service options.

I had a water leak that needed to be found and fixed.

Patrick Wojcik (Electrician) Serviced My Front BERM LIGHTS today And successfully Found The problem And corrected it within a few minutes! This young Man was very polite, courteous, knowledgeable, and a genuine kind soul! He was exceptionally intelligent and knew right where to look for the problem as he explained every move to me. Your organization is very fortunate to have this young man on your team! I thank him for his considerate attention to my problematic lights!!! Great job Patrick:-)

Our serviceman was Xavi. He performed his duties in an excellent and professional way. This was a c heck of our HVAC system and it went very well. Thanks.

Tony was friendly and polite. He installed a water heater quickly and explained what I needed to know.

In a previous encounter they installed 2 complete HVAC systems including new duct work, all in 1 day.

Fast expert response to my plumbing needs and delivered on every promise made!!

Jakob Thomas was extremely professional, easy to talk to, and made everything easy to understand.

Corey Breaux has been out to my house 3 or 4 times. He’s always prompt, professional and a joy to engage in conversation. I will always welcome him as my service provider. He should be considered a highly valued asset to Preferred Home Services.

Thank you for the extremely professional HVAC maintenance today.Austin Gooley is very knowledgeable and explained the process and answered all my questions and concerns. I highly recommend your company

The best. He had the best customer service and repaired everything like a champ. I would definitely use this company again. My spicket broke off in my yard and it was repaired by the best I'll deal with the water bill later. He turned a frown into a smile

Corey Breaux Great!!!!!!

Wesley Frierson was so helpful in first listening to the problem at hand. Secondly, providing a detailed and clear explanation for the problem Thirdly, providing different solution options, estimates and clearly providing the limitations and/or benefits of each. Lastly, the repair was completed and work area left clean and pristine. I couldn't have received a more professional, courteous, and thorough service.

Corey Breaux was an absolute gem. Preferred Home Services would do well to keep him and let him train the rest of their techs. He was informative and very detailed. Thank you for leaving no stone unturned when checking out our system

Very experienced, personable and professional. I would request him as a favorite.

This was a 24 hour ordeal and my first tech Joe was here till 10:30pm working with a head light on. Unfortunately one large oak and roots needed more work and Jeremy came the next day and didn’t skip a beat. Got my water up and running. Price was fair and up front. It was truly a team effort and I couldn’t be more grateful.

Antino was very friendly and professional. I would recommend Preferred to anyone. 10 out of 10

Needed an emergency AC repair. Called on a Friday evening they answered quickly and tech Adam Kelly was here early Saturday morning. Adam was professional, explained everything so I can understand, he was friendly and respectfully. Not a pushy sales person just real facts. Totally recommend Preferred Home Service and ask for Adam!

Excellent service from technician Jesse Webb.

Maddie and Wesley explained everything in great detail. They performed the work and checked to make sure the rest of the plumbing was good.

2025
I called this morning to see if we could get on the service list as we had electrical storm surge energy hit our home. They gave me an appointment today and were promptly here after lunch with a detailed text as to who was coming. Chris G is the penultimate professional and his assistant was too. They listened to what was going on in my house and we decided on a plan. They replaced outlets and switches that were affected, an outside light fixture, checked other outlets and switches and kept their work areas clean. They noticed the electronics that had been damaged and offered to dispose of them properly. We discussed upgrades to be done later and they helped this vertically challenged client reach things to help with getting lights back in working order. Overall, I was very pleased with their workmanship, arrived when promised, and extra professional curtesies they provided. I would highly recommend Preferred Home Services for your homes upkeep and repairs.

9/18/2026
Second time we called for assistance at our home.
Again I called to get assistance with some issues at our home. Dispatch sent a technician out within 2 hours of the call. We went over what was absolutely necessary and then talked options.
Our home is 45 years old and some things are just necessary for proper maintenance. We chose to replace the electrical panel in house and in garage, update and add several receptacles, dedicated outlets for water pump, freezer and workshop receptacles. Added GFI’s where necessary and took one off that wasn’t necessary.
John, Kevin and Van arrived when promised this morning and went to work immediately. Of course, since we were replacing the electrical panel and all new breakers, there is no power in the house period. John kept everyone on task as he worked in certain areas. Kevin was tasked with the inside electrical panel which was untangling all the vines (wires) that the original contractor put in 45 years ago. Not a small task! It is now the neatest panel in all of Charleston and it is all correctly labeled! Van, who is working toward getting in his “apprentice” hours in for certification was attentive to John, followed directions well and took on challenges John and Kevin gave him. They all were very friendly and informative but most of all very tidy.
We are now on their maintenance plan and could not be happier with their service. Below are before and after photos of a few of the things done.

Matt and team (Mark & Porter) completed the required work very professionally and curiously. I appreciated the attention to detail and great work ethic. They were a pleasure to work with and represented their company well! Thanks so much!!

Corey Breaux was outstanding!! Very knowledgeable, glad i am working with Corey and Preferred Home Services!

To say We are Pleased with Braden and Garrett is an understatement!!! Arrived on time and did Exceptional PROFESSIONAL work!!! They Removed Old & Installed a New Navien 210A Tankless Water Heater with Halo Ion... They did a Major Rebuild of Master Commode... They did a Re-stall of a New Moen Shower Cartridge and did I fail to mention.... Repair guys that were so Respectful of our home as they went in & out for hours!!!!
Thanks again Guys,
John & Sherry Hensel
5 Stars X's 10

Fixed a leak underneath the house the same day I called them.

Garrett and Chris were excellent with replacement of septic pump. They made sure to help keep me feeling confident the work was done correctly and in a timely manner and professionally. Plus they were very personable and helped talk through some unrelated life issues and we learned a lot in the process. Ended up actually enjoying the work instead of loathing every minute of the process. A+ for Chris and Garrett!!. The two workers the day before were nice too I believe it was Trey and Dee. The taller guy was more business oriented and I caught an attitude at one point due to stress of the situation and money involved to fix the issue. But he handled it well and they promptly got their work accomplished and on their way! Would have hoped for slightly more money savings from being a monthly member but overall happy with everything!!! Would recommend to others

Scott Hawkins is the best technician and the only reason for the 5 stars and will remain a customer as long as he is at the company and is the only hvac technician I want to service my home. He really takes his time to show you things and educate you on what is being done or any issues. I as a customer appreciate someone who takes their time verses rushing through and just getting the job done and more technicians should be like him. You can tell he truly cares about his customers even if that means putting him behind for the day and that is why I will remain loyal to him!

The service was fast and friendly. The technician also explained everything in detail. I would definitely recommend Preferred Services.

Amazing team
They did a great job

Corey B was awesome! He was extremely professional, friendly, and courteous to both me and my home. He took the time to explain in both simple terms and in more technical terms what was going on with my unit and what we needed to do to keep it running perfect. I highly recommend this company and this Tech!

Benny is a great employee and is always looking to help people. He is a great asset to your company

HVAC maintenance …. we are part of their regularly scheduled maintenance inspection. They come out 2 times a year to provide preventative maintenance for our HVAC system. We pay $17/month for this service. It’s well worth it.

Corey Breaux is the man! Superior work on our furnace today. Super polite and knowledgeable makes it a no brainer when choosing an HVAC company. I highly recommend using Preferred!

In today’s world every company says they treat their customers like family. When it comes to needing that little extra to go above an beyond is a lot of the time left out from most companies. This company on the other hand truly treats you like family and they prove it through action and communication! As for me and my family we will only use them! I have been in the customer service industry along time and they have my business! I was treated kindly, they put in part for me that was very expensive and honored their word on helping us out! Don’t be fooled by companies saying they treat you like family! I found them! It’s preferred home service!!!! Big shout out to My man Corey Breaux! Without him and his promise of excellence this wouldn’t have been possible and for retaining a life long customer! Thank you to his team for making this possible as well!
Ryne Burnett, Austin Gooley, Adam Kelly and their dispatcher Dawn Shiflett.

Chan was very personable and professional with the fall checkup of HVAC. Scheduling was easy and Chan was punctual. Preferred Home Services always does a great job.

Eric D. did a great job replacing an undermount sink and disposal. He was very polite, professional and knowledgeable. He was also prompt on the 3 visits. Communication with the office was great.

Corey Breaux was great and knowledgeable about the entire system.

Jakob Thomas and his crew did an excellent job running a power line to our boat shed. They explained what they were doing and answered all my questions. Nice guys to have around!

Joe was great went above and beyond to do the job and to make sure we understood everything every step of the way

He was really nice and respectful

Bryce was. My technician. He was here to clean out my sewer line, I thought, but it wasn't that after all, so he didn't charge me a dime! He was knowledgeable, courteous and efficient! A real winner! He left, then came back citing he wanted to check my pipes and make sure I didn't have any leaks, and crawled under my house to do it; my favorite. Bryce I can't thank you enough!! Preferred, thank you for sending the best!
Theresa

Excellent job. Greatly appreciate EJ’s good work friendly service.

AC was limping so called PHS. They responded and got Danny out in less than a day. Danny was very professional and knowledgeable and I feel confident in what he told me about our system.

Joe was friendly, professional and thorough. Would recommend him to anyone looking for plumbing work.

Chan was excellent, went thru the whole HVAC system and kept me well informed. Very reasonably priced for the service we received.

Thank you

Jakob was professional and courteous. He identified the issue and came to a conclusion quickly

Great work, just a little high on the expensive side

Great response time. Knowledgeable personnel and extremely professional. Took care of our issues and offered sound, valuable advice.

They were on time and found the problem and completed the work. Highly recommend them.

Sisto Zele did a great job explaining what was wrong with our AC and fixed it promptly.

Preferred Home Services did a great job with our toilet leak and repair!! The technician showed up promptly and was extremely efficient and thorough in diagnosing the issue. He provided several options and then proceeded to make the necessary repairs. Since there was some water damage as well, he recommended a reputable remediation company and arranged to have them call us. Their technician showed up that same afternoon and was able to start the drying out process before the end of the afternoon. We will definitely be using Preferred Home Services the next time an issue arises.

Had my HVAC and Plumbing inspections today and was very pleased at how through both Griffin and Tony were. Griffin checked my HVAC system out throughly I thought he had surley found something major wrong but he didn't, he was just being very through. He gave me some good advice on using the system going forward.
Tony was just as through when checking my Plumbing. He checked everything in my house that had to do with water. He did have to fix one issue I was having but had it working again in no time.
They were both very professional, knowledgeable and friendly. They answered all my questions and was ready to explain everything to me.
I will be sure to ask for Griffin and Tony in the future.

Chris C. has been an outstanding! He really make my day by fixing the issue of our HVAC’s motor. He was also patiently inspected my system upstairs in my attic which is freaking hot out there!

I was very impressed with Ryan. He is very friendly, professional and explained what happened to my HVAC system. He also showed me pictures and video of the problem. I called yesterday when AC wasn't cooling and luckily they were able to get Ryan out here today. I have no issues with Preferred Home Service and they are the company that we purchased the HVAC system from, this problem was a soldiering issue from the Goodman HVAC manufacture. We purchased this HVAC unit less than 2 years ago and the soldiered joint failed that fast.
Thank you Ryan for your great service and thank you Preferred for getting Ryan out here so quickly.

Had our waterless heater serviced as well as our interior plumbing areas closely inspected. I was impressed with the level of knowledge and explanation provided during the technicians visit. Highly recommend their services for your entire homes systems inside and out.

On time, professional, courteous and took the time to explain each step and issues.

Corey Breaux was absolutely awesome. Great guy. Great experience.

I want to say that this company went above and beyond our expectations. The professionalism of Noah and his experience made it worth the time and money. He even helped us get through that hurdle as well. He got us an easy payment plan and found a rebate. The installation of the tankless water heater was done with care. He took the time to answer any questions we had and would not leave until we were satisfied. Thank you for addressing our needs and we will be calling again if something else is needing attention.

I want to say that this company went above and beyond our expectations. The professionalism of Noah and his experience made it worth the time and money. He even helped us get through that hurdle as well. He got us an easy payment plan and found a rebate. The installation of the tankless water heater was done with care. He took the time to answer any questions we had and would not leave until we were satisfied. Thank you for addressing our needs and we will be calling again if something else is needing attention.

I have used Preferred Home Services a number of times. This time was for a water leak which turned out to be from the outside. Antonio did an exceptional job checking all my sinks, toilets and showers which were not the problem.
After installing a water pressure regulator
he referred me to another company that had equipment to find the source of water problems in the walls and floor.

John did a great job today tracing a line to one of our outdoor Ring flood lights/camera and resolved the problem quickly. He also replaced an outdoor gfi outlet that had been wired backwards.

Today 9/14/2026 we had our regular scheduled hvac service. Our service technician, Griffin King accomplished the service and explained everything in terms that I understood. He is professional and very personable. There was an issue to address and he completed this and discussed all system checks that were completed. We highly recommend Preferred Home Services for your HVAC service.

Jay was very professional, informative and quick. Thank you!!! The cost was with me getting the contract included

Awesome service

Xavi, did an excellent job. Very courteous and knowledgeable. Thumbs up to Preferred!

Corey Breaux was a excellent person and explained everything to me

Corey Breaux was awesome thank you preferred!

Corey Breaux was friendly very knowledgeable explained everything simply.Will use them again.

Scott Hawkins provided a most professional level of service, keeping us informed about our situation.

Shawn was great! Knowledgable, polite and completely professional. Had our AC up and running in no time!

Jeremy came out to replace my faucet. He was very pleasant and professional. He explained everything in detail of what would be taking place and afterwards checked to see if there were any other plumbing issues that needed attention. He did an amazing job! Thanks so much to Jeremy and the staff at Preferred Home Services.

Joshua Hood is a great technician he listens to our problems snd what the online tech said for me to pass on. Joshua checked the whole system and came up with the right solution. Own system is back to operating in normal state. A big thanks to preferred for coming out so fast thank you I highly recommend them to you

No task too diverse or too complex! They:
Cleared backup sewage; ran new gas lines for the gas dryer hookup; and installed an outdoor tankless hot-water heater!!!

Technician was very professional and good to deal with

Jakob Thomas was helpful, explained everything to me and was quick!

Corey was very professional and helping me figure out what was wrong with my unit, thanks preferred I’m glad I called

Corey Breaux is the tech that responded to my home regarding my HVAC. He had the unit up and running in no time. He was prompt, very knowledgeable and helpful explaining what occurred. Excellent Job!

I am so happy to have met Jacob F.,Mac C ,Garrett D,and Travis S.They did a excellent job.I would recommend them to my family and friends. They were friendly and professional and they kept me posted on what there were doing.When they were finished they went a extra mile and left me a pathway to my front door I really appreciate them.

Joe was exceptional. The pricing was fair and explained perfectly, as was the work. The only issue was pre-visit communication. Y'all need to work on (or learn to use) the system.

Very professional and did great work.

Fantastic job by the two installers. Called Thursday evening- new hot water heater by Friday afternoon. Very satisfied customer.

Griffin was very professional and thorough. Even in the pouring down rain he kept a smile on his face and got our unit running again.

The technician was very polite. Promnpt and found the problem immediately, job well done.

Service was excellent, technician was knowledgeable and quick. Will definitely repeat my business

The process from start to finish was quick, efficient and thorough. I was able to resolve a repair issue within hours of calling them. They were also very professional and courteous! I will use them again for any repair needs.

Jakob and Mafferty were
very friendly and professional. They answered all our questions and left everything in good order.

The tech was notably he help.clean my sink drain I'm so glad I got this done

Excellent communication from everyone I spoke with. Sisto was personable, knowledgeable, and efficient. Happy camper here.

As always, on time, perfect job. No complaints…only praise and satisfaction.

Kevin did a fantastic job repairing our electrical issues in the house. He explained things really well and was efficient with his work.

They do great plumbing repair work. Fixed a major pipeline for my house. Very professional and kind. I would definitely recommend these guys for any plumbing repairs you have.

Completed job quickly with excellent explanations

Matty was very personable knowledgeable and professional

Perrfered was great! They were courteous and professional. We had to replace the plumbing in the entire house. It was a like a construction site, but they cleaned up behind themselves when they were done. Matthew, Breden, Harold and Joey were amazing and very well-mannered. I highly recommend this company.

They treat you really well as a military veteran. Very professional. Never had any less than great service.

Great technician. Very well informed me of system status and maintenance scheduling. Didn't try to up sell me on things I didn't need. Highly recommend!

Awesome service

Harold was dispatched to my home, and he was on time and courteous. He repaired my sink stopper. It was not feasible for repairs and had to be replaced. Harold did an excellent job. I would recommend Preferred Homes to my friends and family. I want to thank Amanda in dispatch for her courteous and excellent customer service.

Ryan is an exceptional service rep!

Not having any prior experience with Preferred, I wasn’t sure what to expect. But I was pleasantly surprised and impressed with the level of thoroughness of the service. Our tech, Adam, sat down after the service to explain what he had done, and gave us tips and suggestions to better improve our system. I am trusting our HVAC maintenance to Adam and Preferred!

Love them! They always keep you updated on expected arrival and where they are in the process of servicing my equipment.

Ben and Ryan were on time, very responsive and finished quickly.

Glenn was on time, very kind and personable and very thorough.

Very detail work; kept me informed and good service quality.

Technician very professional, knowledgeable and conscientious.

Today my HVAC system was serviced by Adam Kelly from Preferred Home Services. I have been looking for a reliable company for two years. After his inspection, Adam showed me in detail how my system is operating. I'm an old lady techy, and I do like to know everything I can learn about my house. Adam did explain everything to my satisfaction. I now have a company that I trust to care of my HVAC, Plumbing, and Electrical systems. Thanks, Adam.

Josh came out was very professional honest took a lot of pictures. Explained everything to me did not rush and answered all my questions that I had hands-down Best in town

Griffin is great. Very thorough, knowledgeable, respectful snd does a good job explaining everything about the system. One of the nicest people too.

Corey Breaux performed an HVAC tuneup at my home today and did a phenomenal job of explaining what he was going to do, explaining what he did and providing me with the reasoning behind his recommendations. He was knowledgeable, efficient and very professional. It was a pleasure doing business with him and I will certainly ask for him the next time I need HVAC assistance!

Good and very reliable technician. I recommend Chris Crawford 👌

Love details he was giving and the cost

Will was great - very professional and knew what he was doing. Got our toilet back up and running and pipes cleared.

Revlon Spooner was extraordinary!

Preferred and their team are incredible. Super knowledgeable and with you every step of the way. They diagnosed my issue and were willing to return day after day to make sure my system ran well. With how bad my old system was, with all the damage, they were willing to go above and beyond to make sure everything got remedied. Even checking in on me monthly to help.

500% would recommend.

Grayson and Ben did a great job installing, explaining and cleaning up after the installation of
my a/c and furnace.

Technician explained everything very well and was so pleasant.

Griffin King did an excellent job and was very honest and helpful.

I have used Preferred Home Services for Plumbing, Heating and Air. They have always been to my house in a timely manner and their work is excellent.
Today, Jonathan and Seth arrived to repair a leak under the double master bath sinks. They Before entering my house they put on shoe covers, and after assessing the problem they provided a summary of the work to be done and the cost. Their trucks are always fully stocked, the work was completed in a timely fashion, and they cleaned up behind themselves. I highly recommend Preferred Home Services. Their staff is always friendly and courteous.

As always, excellent work. LB knows his trade.

Jaylen was great. Quick and quality service.

Cory excellent tech,very efficient,we give him 5 stars!

I don't know what I would do without them. My grandmother's A/c had some issues, & Adam, by the grace of God came and fixed it. Im so thankful for him. Now I don't have to worry about her getting any heat related problems.

Adam Kelly came and worked on my boyfriend's AC. He did an amazing job!!! He was very knowledgeable on any questions he had.
It was so hot in here. So it was definitely a blessing.

Adam did an amazing job with my homes heating and cooling. Where other companies missed diagnosing, Adam was all over it and saved me a ton of money in the long run.

The tech was very helpful. He explained everything throughly. He was very pleasant.

The tech Xavi was very professional and courteous. Answered all my questions. And fixed the issue I created.

Used Preferred again for some desperately needed updates to 60+ year old plumbing parts. AWESOME experience with Matt (the technician). The five stars are for his patience, his thorough guidance on what was needed and why, his willingness to negotiate on pricing, and his incredible work ethic over the three days it took to complete everything that was needed.

That being said, you should be aware that Preferred now uses an AI to handle their incoming calls from all customers, which is absurd. (It even comes with little fake office noises to make it sound real and doesn't ID itself unless you ask!) Apparently even someone who is an existing customer and has already spent $20K-ish on home repairs and upgrades does not warrant five minutes of interaction with an attentive and empathetic human being to explain what work is needed and why. This has never happened to me before with a local business and I almost hung up.

Thank you to Freddie for fixing our electrical issues. He did an exceptional job.

We added a Floodlight Installation on the left side of our Home. Kevin was very kind and knowledgeable about his skill. He was helpful in explaining the plan and offered additional services we could benefit from. He definitely knows his stuff and was open about the details of the overall Job and everything. The works was very professional. Thank You!! Kevin for your Excellence!!

Well Done and everything is working as discussed. They listened and fixed the problem.

Our water heater went out, we are seniors in a senior community with hearing disabilities... Preferred Home Services saw to our needs..allowing us to contact via text/email..even helped with our chosen payment method.. Will Smith explained what he was going to do..gave us two estimates..being on a fixed income we had to go with the lowest estimate.. He set out to fix our water heater and as promised within a hour we once again had hot water, this was about 2 hours after contacting them...Thank you Will Smith and Preferred Home Services for your kindness, work ethic and professionalism...we will make sure you are our first choice for future needs...🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 All the way!

Joshua was able to identify the problem with our unit and quickly got it fixed. He was compassionate, quick, and left everything how he found it. Thank you!

Great experience! Freddie has excellent customer service and was quick to find the electrical issue. Highly recommend Preferred Home Services!

Ben Marlow fixed it fast showed me failed part. Great job showed up on time

Our water heater went out, we are seniors in a senior community with hearing disabilities... Preferred Home Services saw to our needs..allowing us to contact via text/email..even helped with our chosen payment method.. Will Smith explained what he was going to do..gave us two estimates..being on a fixed income we had to go with the lowest estimate.. He set out to fix our water heater and as promised within a hour we once again had hot water, this was about 2 hours after contacting them...Thank you Will Smith and Preferred Home Services for your kindness, work ethic and professionalism...we will make sure you are our first choice for future needs...🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 All the way!

Adam was wonderful! Our unit was unable to keep up with the heat, and with two small children, we needed a quick fix. He was friendly, easy-going, identified the issue and provided a quick fix! Thank you for saving us from a HOT Labor Day weekend!!

Great service, professional men and Lucas and his helper were great! Will recommend to our neighbors!

Electrician was professional and had a deep understanding of proper diagnosis. After diagnosis, he provided simple clear answers for the issues and how to resolve them. Technician provided in depth explanations regarding how system functions, possible causes, and proper repair procedures, though I above average understanding of electrical principles. Would recommend Preferred Home Services for simple and complex issues based on technician background.

Corey was amazing. He got our air up in running in just a few hours!

Ben Marlow did an excellent job analyzing my AC system. He was very professional, thorough and complete in his evaluation. Thumbs up! He also fixed a clogged drain on my AC system, at no extra charge, which I greatly appreciated. It was covered by Preferred Home Services maintenance plan. So grateful Ben discovered the clogged drain on a routine maintenance check.

Corey Breaux came out to my house today to address an issue with my AC unit. He was extremely knowledgeable around HVAC systems and was thorough in explaining what was going on with my system. Corey was also nice, easy to work with and took care to ensure that he did not track any debris into our home and was careful while working inside our home. Thank You Corey for your kind and professional customer service. W. Stokes

Corey B. came to our home and provided such a thorough, professional, and reassuring experience from beginning to end. He took his time evaluating our HVAC system and made what could have been an overwhelming situation feel much easier to understand and navigate.

Corey was incredibly knowledgeable and explained everything in a way that was clear and informative without ever making us feel like he was talking over our heads. He was patient with every question we had, walked us through our options, and made sure we felt comfortable understanding what needed to happen next.

What stood out most was his level of care and attention to detail. He did not rush through the visit, and it was evident that he genuinely wanted to make sure our family was taken care of.

I was so impressed with Corey that I recommended him to my own family, and my parents have since utilized his services for their HVAC system as well.

The HVAC industry could use more professionals like Corey knowledgeable, patient, honest, thorough, and genuinely committed to the people they serve. If you are looking for an HVAC professional you can trust and feel confident having in your corner, I cannot recommend Corey enough.

We are incredibly grateful for his expertise, patience, and willingness to go above and beyond for us. Continue doing great work, Corey! I’m proud to say you have gained lifelong clients with our family.

Ben came over and got our hvac system tuned up and was very informative about the system, even informed me of features I didn’t know they system had!

Darian was kind and very quick! Thanks for all your help.

Good work by the plumber Will Smith answer all my questions that I had about the insulation of the Halo

I’m so glad they were recommended to us; from the time Logan came til the install was completed by Lucas, Anthony and Dakota , full satisfaction. They worked very in our small attic and were the politest people we meet. This is different the company you will not regret for your home A/C system.

These folks responded on short notice and in a timely and professional manner. The technician, LB, knew what he was doing, fixed my immediate problem and pointed out two others but not in an overly “salesy” way. Very pleased with this whole experience from sales to dispatch to repair.