New HVAC Installation Information

Learn About the Process From Our Charleston HVAC Team

If you’re interested in purchasing a new HVAC system for your home, you may be curious what you can expect throughout the process. After all, this is a major investment in your home and you want to make sure you know what to expect. At Preferred Home Services, we want you to be comfortable and confident in knowing that choosing us was the best decision, and that your home is in capable and caring hands who will exceed your expectations.

As such, we want to make all customers, both existing and potential, completely aware of the process for purchasing a new air conditioner. We want to ensure there are no surprises, including unexpected visits, phone calls, or steps to your installation. Here is just a brief explanation of how we install new HVAC systems for our customers.

The steps of installing a new air conditioning and heating system include:

  • Initial meetings: Full inspection of your existing system, including sizing, ductwork, hot/cold spots, and any aesthetic concerns. Heat load calculation for heat loss/gain and sizing adjustment to compensate. Generally takes 30 to 90 minutes, and can be done at your convenience.
  • Signing the contract: We custom-design the perfect air conditioning & heating solution for your home and figure out the exact cost as well as the time to complete the project. We then go over the paperwork with you, work out financing, and schedule your installation date.
  • Installation day: Our team arrives to your home with your new system and the tools to complete the setup. Once the work is completed, we go over your new thermostat and operation instructions with you, and leave you with a packet of important information you need to know, including warranty and rebate information as well as operations manuals. You’re ready to enjoy your new system!

Here is the process in greater detail.

Initial Meetings

The first step of the process is our initial meeting. This means we’ll send one of our representatives out to you to inspect your existing system, both indoor and outdoor, for everything from type, sizing, ductwork, and other specifics to your home. We go through your home with you, room by room, and discuss any hot or cold spots, airflow issues, and even aesthetic needs. We also do a heat load calculation, which measures how much heat your home is gaining or losing depending on the season.

From there, we’ll be able to help you choose the best system that’s perfectly sized to your home and provide you with an estimate for the replacement service. These typically take anywhere from an hour to 90 minutes and we always make sure to do this at a time that’s convenient for you.

Signing the Contract

When we’ve gathered all of the necessary information, we’ll custom-design your air conditioning and heating system that perfectly fits into your home. This allows us to come up with the exact final cost of your system installation and figure out how long the replacement will take (most projects can be done in about a day but those that require more extensive work may take a few days or more).

From there, we’ll go through the paperwork with you, work out financing, help you with any rebates and warranties, and then schedule your installation date.

Installation Day Procedures

When your installation day arrives, our team will show up at your home with your new heating and air conditioning equipment, plus all the tools and materials necessary to complete the job. Our team of installation technicians are all highly-trained, talented, and efficient, which allows us to back up all our work with guarantees.
We always make sure to treat your home with the utmost respect, and we always make sure we keep our work area clean.

Once the work is complete and your new system is up and running, we will go over your new thermostat with you, teach you how to operate all of the new features, and give you any other important information that you need to know. You’ll also receive a welcome packet that’s packed with warranty, rebate, and equipment information. You’ll also have an opportunity to sign up for our Preferred Partner Plan to maintain your new system and take advantage of valuable benefits.

After that, your home is done and you’re ready to enjoy your new HVAC equipment!

To start the new HVAC system process for yourself, call Preferred Home Services today at (843) 405-3601!

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    Very pleased with Preferred. Would highly recommend them. Prompt service. Technician was skilled, polite, and efficient with our plumbing issues

    ~ Brenda T.

    Extremely professional and high-quality service. We’ve now used Preferred on multiple occasions, and each time the technicians have been honest, knowledgeable, and friendly.

    ~ James S.

    Everyone has been remarkable to deal with. Technicians and scheduling staff has been absolutely wonderful! Would highly recommend to anyone!

    ~ Melanie S.

    The Technician showed up on time. Went directly to work servicing the system. He kept us well informed about his progress and notified us of any issues that he discovered, along with any options. He made the process as easy and pleasant as possible.

    ~ Bill T.

    After finding out my toilet was leaking and the panicky scramble of “what do I do’s”, I called Preferred Home Services. They were able to come out and fix the issue all within a few hours. The technician was friendly, explained what had happened, and was quick to fix the toilet! I will be calling Preferred Home Services from now on for my household plumbing needs!

    ~ Kristine P.

    We had a fantastic experience with Preferred Home Services! Mike and Nick took care of some plumbing needs we had and were so knowledgeable and professional. The customer service throughout our whole experience has been second to none! I couldn’t be more pleased.

    ~ Jeanne R.

    Very happy with Preferred Home Services. They were very professional and courteous during the installations. They were very efficient and took time to explain everything to me before and after, and very prompt with follow-up questions.

    ~ Katie V.

    At 6 PM on a 95-degree day, I noticed that my system was not cooling and was in fact down. I called and was pleased to have someone pick up the phone and listen to the symptoms of the problem. They ultimately dispatched a repair person who was able to get the system up and running by 8:30 PM in advance of a long, hot holiday weekend, I was very pleased with the prompt response to my emergency.

    ~ Bruce H.

    They installed a new unit and replaced all the duct work under my house. They did a great job and were very professional and had the job done in just two days! I will highly recommend this company to anyone needing work.

    ~ Matt B.

    This business is incredible. Called for service due to our HVAC not working at all. It was late afternoon and a Technician was at our door within the hour...

    ~ Benson F.

    Love preferred home services. They are responsive, knowledgeable, and have great customer service. I've used them at both properties for HVAC issues. I love that the text a picture of who is coming, along with a bio. Definitely recommend!

    ~ C. R.

    I can't say enough about this company! I've used them twice now, once for a plumbing issue and today for my AC. They were prompt, professional, knew what they were doing and made me feel comfortable and confident in their work.

    ~ A. S.

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The Preferred difference...

We believe that happy team members lead to happy customers and that every call and every customer matters. When you reach out to us for routine plumbing services, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!

  24-Hour Service Available

  Up-Front Pricing & Financing

  Fast and Local

  Courteous Technicians

  Highly Reviewed

  Expertly Trained Technicians

The Preferred difference...

  24-Hour Service Available

  Up-Front Pricing & Financing

  Fast and Local

  Courteous Technicians

  Highly Reviewed

  Expertly Trained Technicians

We believe that happy team members lead to happy customers and that every call and every customer matters.

When you reach out to us for routine plumbing services, heating system installation, or even emergency air conditioner repairs, you’ll be treated to friendly, professional, and fast service from our experienced team. We’ve tackled thousands of jobs—over 60,000 to be exact—and we are fully prepared to help you with your home service needs!

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