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My service with Preferred Home services was amazing! When I first noticed a leak coming from my house we called preferred home services to come out and find out what the issues were. We first consulted with their technician Maddie Hutchison who was amazing. She found the issue and let us know the different options that we could choose to repair or replace the pipes. She was very knowledgeable and helpful in us deciding on going with a replacement of our existing pipes. This was not the first issue that we have had and being on a slab home our best option was to replace the existing pipes and reroute them to the attic to avoid having the same issues. So Maddie put in for our service and we had technicians here scheduled for a two day replacement the following day. We then met technicians Chris Harbit and Garrett Dunn the first day. Maddie came with them and they all explained what we could expect over the next couple days. Chris and Garrett went to work running the new pipe lines throughout our home and during this time we got to know them. They were very nice and always informed us of what the process was. The second day they had the help of a third technician Taj Elliott who was helping with the project to insure that on the second day while everything was being switched over to the new pipes that we wouldn’t be without water for a prolonged amount of time. In fact the first day we had water the entire day only time we didn’t was to switch over to the new water pipes. Every person we talked to was very knowledgeable and helpful also made the whole experience very smooth and easy. They all credited their great work to their amazing boss Ben Milak(spelling might be wrong on last name, sry) anyways, he’s the reason we had such great plumbing technicians. We wanted to make sure that everyone knows how much we appreciated all their hard work and amazing customer service!! Honestly I would call them for any plumbing issues that I might have in the future. They have an amazing team.

Replaced two toilets shower head and fixed sink and shower faucet

Sage and Alex came out today to give us a quote on maintenance and flushing for a tankless hot water heater. We also had other questions about why it took so long to get the hot water to the faucets and if there was anything we could do. They offered a solution that was not mentioned by any other company we have spoken to. They were very knowledgeable, polite and not trying to just make a sale. We ended up going with their service. It was refreshing to meet these two gentlemen.

Matt was very professional and knowledgeable throughout this process. Would highly recommend.

Out first floor toilet was gurgling so we called to have it checked. Turned out there was a blockage in one of the pipes to the street. Quickly taken care of by Joe, who was awesome - he’s a great ambassador for your company!

Chan did a superb job and a very nice person and would recommend him to anyone

My technician, Freddie, was amazing! He explained everything to me before he did the work. I had to have a new junction box installed and a new light fixture. I also needed a surge protector installed in my breaker box that I didn’t realize I needed. I won’t hesitate to call Preferred Home Services in the future should I need them!

Company met all expectations. It was professional and and proactive be the service tech and outstanding job. Fix the situation and provide alternatives very professional.

2 BR 2 Bath complete slab (patio) home repipe. Extremely happy with the project results and the professionalism, communication, consideration, respect, and customer service from this company throughout the project and the first class crew that made it happen. Johnny Galivan was project estimator and manager. Nicholas Coley was journeyman licensed plumber lead with Adam and Gabe rounding out the Greer SC based crew. Jeane Robinson from Charleston offices handled the scheduling and financing. All were great and so was the work. 37 year old copper and PB piping (standard 1975 to 1995) was replaced with PEX piping complete from the meter and throughout the home including proper PRV station, shutoff valves, and access panels. I was concerned with amount of drywall patching that could be required with a job like this and the team was fantastic at keeping that to a minimum. Cold weather concerns were addressed with insulation and replacement pipe routing. Preferred Home Services labor and materials warranty also helps ease that concern. Johnny gave me fair and competitive pricing for the work and good advice as I made my decision between Preferred and a less expensive local (smaller) plumber I considered. If considering a similar large project BE SURE personnel and the job lead is licensed! Many smaller plumbing companies can perform the work under the owners license but be aware that potential future insurance coverage (such as a pipe burst) may not be covered if repipe work was not DIRECTLY performed by a licensed plumber, (depending on your insurance). Also drywall work would have been much more extensive and costly with the small plumber option. If you are contemplating a planned or emergency whole home repipe due to old piping age or failures, I highly reccomend you consider this company and crew!

Matt was very professional and friendly

Serviceman was kind, efficient, and upfront. Couldn't have asked for more.

The service provider Dee did an excellent job was very thorough and complete wonderful person

Caden did an exceptional job with our HVAC system. He came on time and provided his expert assessment of our HVAC unit. Suggested what needs to be done with the price. Very pleased with his performance. Also, Dylan paid us a visit to check out the electrical systems. His knowledge on his field of expertise is exceptional. Thoroughly impressed with his recommendation. Thanks

Had a leaking faucet. They came out the same day and repaired the leak. The technician explained options and prices before doing the repair.

I had a great experience with Preferred Home Services. They were incredibly fast to respond when I had an issue, which made a stressful situation much easier to handle. Lauren was also wonderful to work with and very accommodating when it came to scheduling, making the whole process smooth and convenient. Dee and Hawk were outstanding—professional, knowledgeable, and clearly skilled at what they do. The quality of their work was top-notch, and they took the time to make sure everything was done right. I really appreciated their attention to detail and friendly attitude. I would definitely recommend Preferred Home Services to anyone looking for reliable and high-quality service.

LB was very professional and knowledgeable. Highly recommended.

Our technician Jaylen showed up on time, was very professional and was very knowledgeable. All the work he did was professionally completed and we feel confident in everything he did. Highly recommend Preferred Home Services.

John Masservey was very friendly and professional. He diagnosed a potential problem with the AC unit and ensured my air purifier was working properly. He went and found needed part and fixed unit the same day. Thanks John and Perferred Home Services