The Preferred Choice for Plumbing, Heating, Cooling, Electrical & Drain Cleaning

Clint did an excellent job He explained everything in detail and was super professional. He repaired my issue quickly and efficiently. He did a great job.

Freddy and John were both very informative and appeared to feel nervous or guilty for needing to increase current quote. I understood the increase. But not necessarily the amount. It’s not their fault. Great guys. Would have them back for future work. Thank you all.

William was very helpful, courteous, and thorough.

Great service. Technician work hard to unclog the toilet.
Everything works fine now.
Thank you!

Ricky was very good at what he done at my house I would recommend him to all my friends thanks for sending him 😷

UPDATE - NOVEMBER 13, 2026

I had an exceptional experience with Preferred Home Services, and I especially want to recognize Jacob Thomas, the electrical technician who handled our diagnosis and repair.

For context, I have spent more than 30 years working in Customer Experience, and I have built my career around understanding what creates exceptional experiences, earns customer trust, and distinguishes great service organizations. Because of that, I have very high expectations when it comes to customer service. I also recognize that truly world-class experiences don't happen by accident. They happen because of people who consistently demonstrate the right actions and behaviors. Jacob did exactly that.

From the moment he arrived, Jacob demonstrated the professionalism, knowledge, and genuine care you hope to receive when inviting a service professional into your home. He took the time to thoroughly explain his findings, showed us exactly what he discovered, and clearly walked us through his recommendations and repair options.

What impressed me most was Jacob's transparency and empathy. There was never any pressure or sense that he was simply trying to complete another service call. He listened, answered our questions, and made sure we understood not only what needed to be done, but why. His approach created an immediate sense of trust and confidence in the recommendations he was making.

Beyond his technical expertise, Jacob was incredibly personable and genuinely engaged in our conversations. He made the entire experience feel personal rather than transactional, and it was clear that he cared about delivering the right solution and an exceptional experience.

That is what world-class customer service looks like. Jacob didn't simply diagnose and repair an electrical issue. He built trust through his expertise, honesty, communication, empathy, and genuine commitment to the customer.

Jacob is an outstanding representative of the Preferred Home Services brand and exemplifies what 5-star service should look and feel like. Companies build great reputations through people who consistently deliver experiences like this, and Jacob certainly did that for us.

I would also encourage the leadership team at Preferred Home Services to share this feedback directly with Jacob and, more importantly, across the organization. His actions and behaviors provide a great example of what delivering a world-class customer experience looks like in practice.

I sincerely hope Jacob receives special recognition for the experience he delivered. Employees who create this level of trust, confidence, and loyalty for customers deserve to be recognized and celebrated. They are the people who bring a company's brand promise to life.

Five stars without hesitation. I would highly recommend Preferred Home Services, and especially Jacob, to anyone looking for exceptional workmanship backed by integrity, transparency, empathy, and genuine customer care.

OLDER REVIEW ON HVAC:
Chan was great and very professional. He explained everything and shared the details of his findings. Great service and appreciated his knowledge and customer first mindset!

John and Griffin were thorough and explained their inspection results completely.

Mr. Castillo was polite, thorough with his HVAC inspection & provided a detailed list of his findings.

Maddie was wonderful!!

I always appreciate the timelines when scheduling services. Great service plan too. Always have great technicians.

The technican was very friendly and knowledgeable.

James Benton and crew showed up before 8 and was done before noon. Went over the whole installation and pictures of their work. Did a great job.

Good experience with Preferred. Responsive throughout, from initial call to diagnosis to completion. Became a Preferred member as a result. Highly recommend.

Freddie was great and very knowledgeable. We will consider upgrading our panel in the next couple years. Thank you!!

Ben was very helpful during my HVAC check-up, taking the time to explain the details of my heating unit, as well as maintenance requirements. Ben was very knowledgeable & thorough in explaining my unit. I will use Preferred Home Services in the future for my plumbing, heating, & electrical needs.

They was professional, very friendly, neat and quiet 😁. I love how they prepared and finish with no problems

Jakob Thomas went above and beyond to explain my setup, explain recommendations, did great work, and followed up afterwards. I'm a longtime customer and without exception have always been impressed by the professionalism and expertise that Preferred offers.

Preferred Home Services ‘ Revlon spent 2 days this week repairing and installing upgrades to our plumbing systems. He was amazing! He inspected and analyzed the root causes of leaky faucets and clogged drains in 3 of our bathrooms. He uncovered a significant issue with our water pressure which was causing most of the other issues. He diligently strove for the best solution to the problems while trying to give us a reasonable price. He earned my trust and respect for the consummate professional that he is. Thanks, Rev!